• Textile Crafts of Kashmir

    The beautiful territory of Jammu and Kashmir (J&K) situated in the Himalayan mountains is rightly known as ‘Heaven on Earth’. Srinagar is the summer capital of this state, while Jammu is its winter capital. This state has Kashmiri and Urdu as its major languages. The state can be divided into three major parts: Jammu, the Kashmir Valley and Ladakh. The state of Kashmir is not only famous for its wonderful climate and natural beauty but also for its exquisite textile crafts. This article aims at studying the major textile crafts that have been prevalent in Kashmir since long, such as Kashmiri carpets, shawls, tweed, silk as well as embroidery.



  • Proactive Vs Reactive Approach

    These days’ people are not looking for product or service they are buying a whole package which in our business terminology we call the “customer experience”



  • Automating the Personal Touch

    Teleconferencing, web meetings, online collaboration space, email and other forms of electronic communication have transformed the way we work, and as technology continues to advance, our dependency on these services as a primary resource for conducting business continues to grow. Once reserved for the techie guru, the availability of such resources to the general public has become a convenient and affordable solution allowing for even greater competition in any given space. So, how do you differentiate yourself from the crowd using all the conveniences of automated services to create the personal touch?



  • Help Desk Software for Better Customer-support Service

    If you are the owner of one or more websites, you know how important it is to keep in touch with your visitors and quickly respond their questions. If you have an electronic commerce business, you are surely very careful with your clients’ needs and try to satisfy their demands in a very short time. In order to keep your customers satisfied, you need a professional and efficient customer support service, to keep track of your client’s requests and solve them in due time.



  • How to Lock in your Customer for Life!

    Wouldn’t you like to keep all your customers coming back to you, for the life of your business? Of course you would! There are numerous ideas for maintaining and keeping your customer a “happy camper” but undoubtedly the top three would have to be concerning matters of price, service and delivery!



  • Claim Processing

    Of all insurance related services, claim-processing services are perhaps the most critical because they make all the difference between the success and failure of an Insurance company. No doubt, the policy terms and conditions also play a major role, but since ultimately it is the quality of claims processing services that determine whether or not a customer will remain loyal, insurance companies just cannot afford to be lax on this front.



  • Customer Services Internal & External

    Usually whenever we think about the customer services first thought that comes in our minds are the employees serving the customers over a counter or over the phone. If we to put customer services under a magnifying glass then we would know that customer services is taking place within the organization as well. Here I am referring to the fact that how well your staff is serving your customers “Departments, Customer Service employees, Vendors, Consultants etc.”



  • Six Keys to Creating “wow” Customer Service Experiences

    Customers of every kind of business imaginable these days bemoan the state of customer service. While the global economy and the Internet have given businesses the opportunity to serve more clients than ever before, the trend has also given way to impersonal, lackluster customer service. It’s unfortunate that most businesses today don’t realize that they are regularly losing valuable customers if they don’t focus on providing an exceptional customer service experience.



  • Price Comparison : Way to Get Quality Products and Services

    Whenever you go to buy something, even the smallest of things, you first compare the options available. Be it a pen, a CD or a car, the market is flooded with options and this is where the importance of comparison comes into the picture. As we all know, shopping has taken a new shape in this new age. E-shops have outsmarted the high street shops and are doing tremendous business and generating great revenue. Newest addition in their repertoire is the comparison engine that compares for its members the various products and services under carried verticals.



  • Beef Up your Customer Service and Achieve 200% Increased Sales!

    Coordination is vital when it comes to offering effective customer solutions. Establishing structural mechanisms and processes to harmonize information and activities across departments will allow employees to improve the scope of their product offerings. In most companies, individual units concentrate on perfecting their products and processes—they give little thought to how their offerings might be more valuable when paired with those of another unit.